DevoCare Support Plan

Simplify your material making process right from the start. With DevoCare, you’re entitled to a one-on-one training session with a 3devo engineer, who will walk you through the fundamentals of using your new 3devo Precision or Composer Filament Maker.

This live 45-minute session will be conducted online at your preferred time. From introducing filament extrusion basics and available material presets, to answering questions about applications specific to your industry, your trainer will cover the topics most relevant to your requirements.

Don’t let unexpected issues interrupt your workflow. Our phone support hotline, exclusive to DevoCare users, gets you instant help with your doubts, queries and complaints.

Call us between 9 am and 5 pm CET to get in touch with our engineers, material scientists, and customer support team. We’ll be happy to assist you technical issues and questions about material settings, machine maintenance, and any component of the filament making or plastic recycling process.

The DevoCare phone support hotline is also an excellent way to familiarize yourself with new features and software updates offered on your 3devo Filament Maker.

Downtimes can be a serious drain on business resources. This is why our machines are designed with high-quality industrial-grade components, and are recognized industry-wide for their reliability. You can count on the quality of your 3devo filament maker, but the DevoCare plan takes you closer than ever to hassle-free material development and production.

Our priority email and phone support will help you resolve the bulk of your issues on-site and in a matter of minutes. In the rare case that your filament maker needs off-site repair or replacement, we’ll send you a working machine that you can use in the meantime.

DevoCare includes hardware warranty for your filament maker to enjoy a hassle-free material making experience. This service is available in both (1-year) and extended (2-year) options, and covers most parts and components of your 3devo Precision and Composer filament makers. Please see full warranty terms here.

As a DevoCare user, you’re on our priority email support list. This means that your emails are among the first to get our attention. Feel free to ask us anything about filament extrusion, plastic recycling, maintaining your 3devo Filament Maker, or using it for a specific application. Our customer support team will revert swiftly with step-by-step instructions, tutorials, and resources to get you the results you need.