SUCCESS MADE SIMPLE
What is included?
Personal Material Success Specialist
DevoCare revolves around your specific needs. As our client, you’ll be assigned a dedicated material scientist who will help you ensure that your 3devo Precision or Composer Filament Maker works to your advantage. With DevoCare, your research and development projects progress seamlessly, successfully, and always on schedule.
Our material success specialists have the expertise and industry experience to recommend materials best suited to your project, or extrusion solutions to help you create what you need from a given set of materials. Between them, these experts have processed over 200 different polymers, and have already trained over 100 companies in getting the best results from their 3devo machines.
Personalized Online Training
DevoCare simplifies your material making process right from the start. Take advantage of a one-on-one training session with a 3devo material scientist, who will walk you through the fundamentals of using your new 3devo Precision or Composer Filament Maker.
This live 45-minute session will be conducted online, at a time that suits you. In it, your trainer will introduce you to filament extrusion basics, explain the material presets already available on your filament maker, and answer any questions you may have about applications specific to your industry. Whether you’re new to filament extrusion or already have some experience in the field, you can make use of this training session that focuses on your material making success.
Priority Email Support
As a DevoCare user, you’re on our priority email support list. This means that your emails typically receive a reply within 1 business day. Feel free to ask us anything about filament extrusion, plastic recycling, maintaining your 3devo Filament Maker, or using it for a specific application. You can also write to us about your material development process and any questions you may have about specific polymers, additives or extrusion settings. Your personal material specialist aims to reply within 1 business day with step-by-step instructions, tutorials, and resources to get you the results you need.
Phone Support
Don’t let unexpected issues interrupt your workflow. Our phone support, exclusive to DevoCare users, gets you instant help with your doubts, queries and complaints.
Call us between 9 am and 5 pm CET to get in touch with our engineers, material scientists, and customer support team. We’ll be happy to assist you technical issues and questions about material settings, machine maintenance, and any component of the filament making or plastic recycling process.
The DevoCare phone support is also an excellent way to familiarize yourself with new features and software updates offered on your 3devo Filament Maker.
Replacement Filament Maker
We’ve pulled out all the stops to ensure that downtimes don’t interrupt research, design or production at your company. Our machines come with high-quality industrial-grade components, and have built a reputation for being reliable. In addition to this, our priority email and phone support enable you to resolve most issues or questions that may arise while using your 3devo machine – without ever having to step out of your workplace.
But with DevoCare, we’ve gone a step further. We’ve equipped our users to get through any unforeseen situations without putting work on hold. In the rare event that your 3devo Filament Maker needs off-site repair or replacement, we’ll send you a working machine that you can use in the meantime.
Hardware Warranty
DevoCare isn’t just a great personal support plan – it also includes hardware warranty for your 3devo Filament Maker. Maximize your material making success by availing of this warranty. It comes in both 1-year and extended (2-year) options, and covers most parts and components of your 3devo Precision or Composer Filament Maker. You can view the complete warranty terms and conditions here.
You know some of us only by our name! We think it’s time to know us a bit better.
Meet the team!
Timo van der laak
EXTRUSION SPECIALIST
3devoTimo has a background in mechanical engineering and a wealth of experience in material development. He has been with 3devo for 3 years now, and has been instrumental in founding our materials department. Timo hails from [place] and is fluent in Dutch and English.
Louis Rinaldo
MATERIAL SPECIALIST
3devoLouis holds an engineering degree and specializes in 3D printing and recyclability. His diverse experience includes material research at the European Space Agency’s (ESA) Spaceship EAC initiative. At 3devo, Louis has been training and supporting our clients for over a year. A French native, he also speaks English and Spanish.
Standard
DevoCare
DevoCare Plus
Compare Support Plans
Standard
DevoCare
DevoCare Plus
One Year
Two Years
Access to Online Support Material
Personal Material Specialist
Customized Online Training
Priority Email Support
Phone Support
Replacement Filament Maker
Warranty Shredders/Dryers (optional)
Warranty Duration
1 Year Warranty
1 Year Warranty
2 Year Warranty
Compare Support Plans
Standard
DevoCare
DevoCare Plus
One Year
Two Years
Access to Online Support Material
Personal Material Specialist
Customized Online Training
Priority Email Support
Phone Support
Replacement Filament Maker
Warranty Shredders/Dryers (optional)
Warranty Duration
1 Year Warranty
1 Year Warranty
2 Year Warranty
Enterprise DevoCare Plan
Own more than one 3devo product? Opt for our Enterprise DevoCare Plan that is designed to maximize success with all your machines. Get top tier service and additional warranty for your 3devo Filament Makers, Shredders and Dryers.
Get in touch with our sales team to learn more.
Contact Sales
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